STORE & COMMUNITY MANAGER ARMADALE

Industry: Fashion/Retail
Job type: Full Time (Tuesday - Saturday)
An exciting opportunity has become available to join our dynamic and growing team at our Armadale store location

ABOUT NIMBLE ACTIVEWEAR
Nimble Activewear is an Australian owned and female operated, digitally led brand.
As our name suggests we are Nimble in both name and spirit - our name defines our way of being and we are nimble in how we think and approach design and innovate solutions for how she moves and expresses herself.
We focus on making high quality activewear that you look and feel great in - we live and breathe a balanced approach to health & wellbeing, are passionate about reducing our impact on the world and importantly, the power of bringing people together through movement makes our hearts sing.
We know you will love working for us because you are joining a unique player in the market who designs and manufactures our range in-house within a collaborative work environment where everyone has a voice and you can really influence our future.

DAY TO DAY RESPONSIBILITIES
Customer Service

  • Maintain Nimble standards for customer service and styling steps with all customer interactions, continuously creating an exceptional and noteworthy customer service experience
  • Lead by example in service delivery & demonstrate that customers ALWAYS come first
  • Successfully communicate; special features, benefits, fabric properties, usage, and best care instructions for our products
  • Understand the importance of customer experience and continuously create an exceptional and noteworthy experience
  • Share overall brand message and any current campaign & community initiatives
  • Maintain knowledge of in-shop stock availability on the sales floor and backrooms


Team

  • Lead training and development of your team in all areas; customer service excellence, product knowledge, sales targets / benchmarks & store operations
  • Balancing financial results and execution with a fun, challenging, and creative atmosphere
  • Lead your teams results; create coaching logs that drive your team and store to achieve budgets, benchmarks & goals
  • Clearly communicate all relevant Head Office information to the retail team
  • Provide quality feedback on trends affecting store performance to HQ team
  • Proactively recruit to fill your team pipeline; always on the lookout for amazing additions to your team


Store Functions & Retail Processes

  • Actively maintain shop appearance, keeping merchandise stocked and organized, while ensuring that the shop is clean and well presented
  • Communicate any retail training, standards, expectations, processes & pass-off notes to all team
  • Lead and participate in staff training and shop events as scheduled
  • Management of weekly banking, bank log and store expenses
  • Create and maintain monthly rosters and manage hours in line with business budgets and targets
  • Create weekly newsletter highlighting new products, processes and Head Office communications
  • Utilize the Point of Sale system (processing payments, returns/exchanges, gift cards & credit notes)
  • Complete standard opening and closing procedures
  • Maintains up to date availability in scheduling software
  • Develop innovative strategies that support; business, brand, community & team growth that results in driving top line sales and budget goals


VM & Product Ownership

  • Management of window displays and weekly VM flips inline with HQ guidelines
  • VM according to product functionality and design intent
  • Updating weekly VM document
  • Execute & coordinate window displays and mannequin styling in line with the marketing calendar and brand guidelines
  • Maintains updated product knowledge
  • Conducts fit sessions with all new product
  • Assess and supply feedback on new merchandise fit to team
  • Assists with product feedback
  • Help with weekly product / customer feedback document
  • Actively solicits customer feedback during interactions
  • Participates in quarterly product overview meetings with design & merchandising team


Stock

  • Ensure that all back of house activities are undertaken efficiently, such as inventory management, in order for front of house to perform at its best capacity
  • Maintaining backroom organization and cleanliness (including incoming new and replenishment stock)
  • Receives and processes warehouse stock from unpacking to merchandising
  • Follow best practice for a seamless restock from back room to floor
  • Communicate broken stock to Area Manager


Community

  • Develop, plan & execute local community events and private shopping nights
  • Actively build relationships within the city’s influential health and wellness networks
  • Actively maintain and manage the local community event calendar
  • Facilitate operation of community classes when needed
  • Attend classes in the community to connect with studios and teachers
  • Work closely with our leadership team, producing results which help achieve company goals as well as being responsible for wider community initiatives
  • Perform and complete other additional projects, duties, and assignments as required



ABOUT YOU
As Store and Community Manager you will be responsible for all areas of the store and brand in your respective market through the effective leadership of your team. You are essential in shaping the brand in the market as well as running an entrepreneurial business that anchors in the community. The Store and Community Manager coaches and mentors the team in creating exceptional experiences inside and outside of the store.

  • 3+ years Retail Store Manager experience
  • Upbeat, optimistic, passionate, friendly and authentic
  • Experienced in leading projects and teams
  • Exceptional customer service skills & communicator
  • A relationship builder in the city and neighborhood – a true connector not afraid to network
  • Capable of handling difficult customer and team facing conversations and interactions
  • Ability to effectively receive and communicate feedback
  • Comfortable working in a team focused environment as well as individually
  • Results-oriented and process driven, with high expectations of self and team
  • Enjoys analyzing figures and confident with budgets
  • Awareness and compliance with retail blackout periods
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events
  • Available Tuesday to Saturday
  • Full work rights in Australia


What can we bring to the table:

  • Fun, energetic, and collaborative working environment
  • Team sweats at the best local studios
  • Opportunities to be involved in community events
  • A day off each year for your birthday
  • Generous staff discounts & first access to all our amazing samples
  • Monthly or Quarterly incentives based on budget achievements
  • $3,200 a year wardrobe allowance to keep you looking good in the best active wear


TO APPLY:
Please send your CV and a ONE PAGE cover letter to nanda@nimbleactivewear.com with the subject line: Store & Community Manager Armadale