Nimble Ninja (Sales Associate)

Industry: Fashion/Retail

Job type: Casual positions

Locations: Bondi Beach, NSW & James Street, Brisbane, QLD

ABOUT NIMBLE ACTIVEWEAR

Know that buzz of finishing a great workout? Your body tingles, your mind’s rejuvenated and your heart is happy. At Nimble, we’ve taken that feeling and turned it into activewear.

An exciting opportunity has become available to join our dynamic and growing team a Nimble Ninja Sales Associate at our new James St Brisbane location.

ABOUT YOU

As a Nimble Ninja you lead by example to provide our customers with a world-class experience in the areas of product and community. You are able to speak authentically about who we are, and how to use our product. You love to sweat. You value balance. You don’t take yourself too seriously.

DAY TO DAY RESPONSIBILITIES

Customer Service

  • Maintains standards of FRIENDS within all customer service interactions.
    • Successfully communicates special features, benefits, fabric properties, usage, and best care instructions of our products
    • Leads by example in terms of service delivery & demonstrates that customers come first
    • Understand the importance of customer experience and continuously creates an exceptional and noteworthy experience
    • Shares overall brand message and any current campaign & community initiatives
  • Maintain knowledge of in-shop stock availability on the sales floor and backrooms
  • Support and provide feedback to fellow teammates regarding customer interactions 
    • Completing monthly FRIENDS checklist on teammates 

Store Functions & Retail Processes

  • Completes standard opening and closing procedure
  • Communicates any retail processes pass-offs to teammates when needed
  • Participate in staff training and shop events as scheduled
  • Utilise the Point of Sale system (processing payments, returns/exchanges and gift cards)
  • Maintains up to date availability in scheduling software

VM & Product Ownership

  • Maintains shop appearance, keeping merchandise stocked and organised, while ensuring that the shop is clean and well presented
  • Management of window displays and weekly VM flips inline with HQ guidelines
    • VM’s according to product functionality and design intent
    • Ownership of weekly VM slideshow
    • Execute & coordinate window displays and mannequin styling in line with the Marketing Calendar and brand guidelines
  • Maintains updated product knowledge
    • Conducts fit sessions with all new product
    • Assess and supply feedback on new merchandise fit to team
  • Assists with product feedback 
    • Help with weekly product / customer feedback document  
    • Actively solicits customer feedback during interactions
    • Participates in quarterly product overview meetings with design & merchandising team

Stock

  • Maintain backroom organisation and cleanliness
    • Maintain organised stockroom based on incoming stock
    • Educate team members on broken stock and housekeeping technique of stock 
  • Receives and processes warehouse stock from unpacking to merchandising
  • Facilitate best practice for a seamless restock from back room to floor
  • Communicate broken stock to manager 

Community 

  • Assist the manager to plan and execute local community events and private shopping nights
  • Assist the manager to build relationships within the city’s influential health and wellness networks
  • Assist the manager to maintain and manage the local community event calendar
  • Facilitate operation of community classes when needed

TO BE SUCCESSFUL

  • Intelligent, fun, active, and driven
  • Possess exceptional customer service skills
  • Upbeat, optimistic, passionate, friendly, and authentic
  • Strong communication skills
  • Capable of handling difficult customer facing conversations and interactions
  • Ability to effectively receive and communicate feedback
  • Work a flexible schedule that will include weekends, evenings, holidays, and special events
  • Comfortable working in a team focused environment as well as individually  
  •  

    Reports to: Store & Community Manager

    Please send your CV and a ONE PAGE cover letter to Jade Veale (jade@nimbleactivewear.com) with the subject line: Sales Associate Bondi or Brisbane (depending on the location you're applying for).